1. Mediators are required to have in place and follow a complaints procedure which a. Allows a client, a former client or a qualifying third party (see below) to make a complaint that relates to breaches of the FMC’s Codes of Practice or Standards Framework that occurred within the last three months. For avoidance of […]
Search results for "complaints"
Complaints Processes and Learnings
On May 8, 2024 in
Complaints Processes Part 5 of the FMC Standards Framework sets out the complaints and disciplinary processes followed by the FMSB and the minimum requirements for mediators’ own complaint processes. The FMSB considered complaints about FMC Registered Mediators from clients, former clients, FMC Registered Mediators or qualifying third parties, where the alleges breach of the FMC […]
Complaints About Mediators
On March 24, 2019 in
Grounds and procedure for appealing to the Family Mediation Standards Board (FMSB) When can a complaint be made? You may complain to the Family Mediation Standards Board (FMSB) if you have exhausted an FMC Registered Mediator’s own complaints process in the last three months. You may also complain to the FMSB if you have made […]
FMC Conference 2025 – Break Out Sessions
On September 8, 2025 in
As part of a full conference programme, we have break out sessions in the morning and again in the afternoon. The deadline for expressing a preference for session has passed, but if we haven’t heard from you we will allocate you to a session. If you prefer, you can have an extra break with networking […]
FMSB Complaint Process
On July 31, 2025 in
FMSB Complaints Process Who can make a complaint? A complaint may be brought by A client or former client of an FMC Registered Mediator Another FMC Registered Mediator A qualifying third party that the FMSB determines has standing in accordance with its policy on third party complaints. A complaint may also be initiated by the […]
Education and mediation: Listening to children and helping families when parents separate
On January 2, 2024 in
As a teacher, you work with parents every day. Many of those parents will have separated and will need to make arrangements for their children, such as where they will live or when/how often they will see different family members; parents may also need to discuss property and finances. Making these arrangements isn’t easy, and […]
Press Release: Family Mediators give views on plans to make mediation mandatory in low-level family dispute cases
Family Mediators from across England and Wales have been giving their views on government proposals which could make mediation mandatory in all suitable low-level family court cases. The Family Mediation Council (“FMC”) has run six online meetings, giving opportunities for Accredited Mediators to help shape the FMC response to the Ministry of Justice’s (MoJ) proposals. “Ministers […]
Press Release: Meeting series helps professionals shape future landscape for family mediation
Family mediators were able to give their views about government plans to boost numbers of separating families using mediation to make settlements, when The Family Mediation Council (“the FMC”) staged a special series of online meetings for them. The Ministry of Justice has set out a number of proposals aimed at helping separating families in […]
Press Release: A cultural shift away from family court … to family mediation
Government proposals set to steer families away from stress, costs and delays New government family law proposals could accelerate a cultural shift for separating couples away from family courts, says The Family Mediation Council (“the FMC”). A series of new measures proposed in a consultation this week by the Ministry of Justice aim to help […]
Press Release: Raising the profile of family mediation: over 1,600 people spell event success
Raising the profile of family mediation: over 1,600 people spell event success With a collective attendance of over 1,600 people, a series of webinars forming part of Family Mediation Week 2023 has been declared a success… with plans for 2024’s corresponding event already under way. Family Mediation Week, which has become a much-welcomed annual family […]
