Thursday 29 January 11am – 12pm
For Family Justice Professionals
Register here
This webinar provides family justice professionals with tips and tools that help clients make the most of the mediation process.
Family law professionals commit to deep and ongoing training to do excellent work, but what about our emotionally-charged clients? Can we enhance the client experience by supporting their learning – about themselves and each other? In this workshop, Jo O’Sullivan and Jacinta Gallant will offer tips and tools that help clients be more self-reflective and engaged, to manage conflict and make good decisions. We will learn how to facilitate important discussions with clients around values, decision-making, trust and communication, so that we can deliver the highest level of service and be most helpful to families.
Learning Objectives:
- Participants will learn about the neuroscience that explains the resistant
and defensive behaviours which often get in the way of family mediation
work. - Participants will learn some tools to help clients bring self-reflection and
values to their decision-making, - Participants will learn effective strategies to dealing with clients’
emotional reactions, and bring a sense of perspective and calm to the
clients (and the professionals).
| Your speakers | |
 |
Jo O’Sullivan is a solicitor, mediator and trainer who strongly advocates for non-court dispute resolution processes. She wrote ‘(Almost) Anything but Family Court to help the public understand they do not need to ‘have their day in court’ when they divorce or separate. Jo’s approach works as a conflict resolution practitioner to address the emotional and financial impacts of separation. Divorce and separation, are after all, emotional events with legal consequences. |
 |
Jacinta Gallant is a respected Canadian collaborative lawyer, mediator and educator. She is recognised internationally for her insightful and experiential approach to teaching and managing conflict, and has been welcomed as a trainer throughout the world. Jacinta’s innovative resources, Our Family in Two Homes, help clients prepare to engage deeply, and productively, with Family Mediators and Collaborative Practitioners. Her goal as a conflict educator is to help professionals engage more meaningfully, and effectively, with clients so that we can get more enjoyment out of this important work. |
